Return Policy

Return Policy – Light for Woman

At Light for Woman, our goal is to ensure that every customer enjoys a pleasant shopping experience. If you are not completely satisfied with your purchase, we gladly accept returns under the following conditions.

1. Return Eligibility

You may return your order within 7 days of receiving it if:

1. The item you received is defective, damaged, or incorrect.
2. The product is unused, unworn, unwashed, and in its original packaging with all tags attached.

Returns that do not meet these requirements will not be accepted.

2. Non-Returnable Items

For hygiene and safety reasons, some items cannot be returned, including:

1. Underwear, lingerie, and swimwear.
2. Accessories such as earrings or beauty items.
3. Discounted or promotional items.
4. Customized or made-to-order products.

3. Return Process

If you wish to return an item, please contact our customer support team first to initiate the process.

📧 Email: contact@light-for-woman.store

📞 Phone: +20 100 033 6366

Please include:

1. Your order number
2. A brief reason for return
3. Photos (if the product is damaged or incorrect)

Our team will review your request and provide you with detailed instructions on how to send the item back.

4. Condition of Returned Items

All returned items must be in their original condition with packaging intact. Any signs of wear, damage, or removal of tags will make the item ineligible for return.

5. Refunds or Exchanges

Once your return is received and inspected, we’ll notify you regarding the status of your refund or exchange.

1. If approved, refunds will be issued within 7–10 business days to your original payment method.
2. Exchanges depend on product availability.

6. Shipping Fees

1. If the return is due to a fault from our side (e.g., wrong or defective item), we’ll cover the shipping cost.
2. If the return is due to personal preference (e.g., size or style), the customer is responsible for return shipping fees.

7. Contact Us

We’re always here to help you. For any questions or concerns regarding our Return Policy, please contact us:

📞 Phone: +20 100 033 6366

📧 Email: contact@light-for-woman.store

🌐 Website: www.light-for-woman.store